A patient portal that emptied the phone queue
Fourteen clinics, one record system, and 68% fewer phone bookings.
−68%
Phone bookings
−68%
Pemesanan telepon
−33%
No-show rate
−33%
Tingkat ketidakhadiran
14
Clinics live
14
Klinik aktif
The challenge
Front-desk staff spent most of the morning on the phone and re-entered every booking twice.
Our approach
Patient-facing scheduling built directly on the clinical record, with strict role scoping and audit logging on every access.
The outcome
Phone bookings down 68%, no-shows down 33%, and clinicians reporting a full extra consultation slot per day.
Fourteen clinics, one record system, and 68% fewer phone bookings.
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